退款政策
最后更新：2026 年 8 月 3 日
没认出账单上这笔扣款？
如果您在银行卡账单或对账单上看到下面这个名字，那是您在 U-King 的一次额度充值：
U-KING
它可能带有支付服务商的前缀。如果您对某笔扣款有疑问，请先联系我们——我们能在几分钟内查到对应订单并给您回复。
1. 政策
U-King AI 额度是即时交付的虚拟商品。充值完成后额度立即到账、可立即使用，因此：
虚拟额度一经充值，不予退还。
额度余额不设有效期，用多少扣多少，您可以按自己的节奏使用。请在充值前确认您需要的金额——我们建议先用较小金额试用，确认合用后再充值更多。
2. 我们一定会处理的情况
以下不属于「退款」，属于差错更正。发生时请联系我们，我们会核实并补正：
- 重复扣款——同一笔充值被扣了两次或多次；
- 付款成功但额度未到账；
- 金额不符——实际扣款与您选择的档位不一致；
- 因我方服务故障导致的额度异常消耗——例如接口异常造成的重复计费。
核实属实的，我们会按实际情况补足额度或原路退回多收的款项。
3. 争议个案
如果您的情况不在上述范围，但您认为这笔付款存在问题，请直接联系我们说明。我们会逐案审视——包括购买后完全未使用、明显误操作、或您认为服务与描述严重不符的情形。我们不承诺一定退款，但我们承诺一定会有人认真看、并给您一个明确答复。
请先找我们，不要直接向发卡行拒付
发起拒付（chargeback）通常需要 30 到 90 天才能有结果，而且一旦发起，我们的账户会被自动冻结相关订单，反而更难帮您处理。
直接联系我们，我们会在 24 小时内回复（工作时间内通常几分钟到几小时）。绝大多数问题——没到账、扣重了、认不出账单——当场就能解决。
另请注意：因欺诈性拒付而产生的账户，我们保留终止服务的权利。
4. 怎么联系我们
联系时请提供以下信息，能让我们查得更快：
- 订单号，或付款时间与金额；
- 您的 API Key 的前 10 位（请不要发送完整 Key）；
- 简单说明发生了什么。
5. 处理时长
经核实需要原路退回的款项，我们会在确认后 3 个工作日内提交退款。资金退回到您的付款账户通常还需要 3 至 10 个工作日，具体取决于您的发卡行或支付渠道，这段时间不由我们控制。
6. 相关文件
Refund Policy
Last updated: 3 August 2026
Don't recognise a charge on your statement?
If you see the following name on your card statement, it is a U-King credit purchase:
U-KING
It may appear with your payment provider's prefix. If you have a question about a charge, please contact us first — we can locate the matching order and get back to you within minutes.
1. Policy
U-King AI Credits are a digital product delivered instantly. Credits are added to your balance and become usable immediately upon purchase. Accordingly:
Credits are non-refundable once purchased.
Your balance does not expire and is consumed only as you use it, so you can use it at your own pace. Please make sure of the amount before you buy — we recommend starting with a small purchase and topping up further once you are satisfied.
2. Cases We Will Always Fix
The following are not "refunds" — they are error corrections. Contact us if any occur and we will verify and put it right:
- Duplicate charges — the same purchase billed twice or more;
- Payment succeeded but credits were not delivered;
- Incorrect amount — the amount charged does not match the tier you selected;
- Credits consumed abnormally due to a fault on our side — for example duplicate metering caused by an API error.
Where verified, we will credit the shortfall or return the overcharged amount to the original payment method, as appropriate.
3. Individual Disputes
If your situation is not covered above but you believe there is a problem with your payment, please contact us and explain. We review these case by case — including purchases that were never used at all, clear mistakes, or cases where you believe the service materially differs from its description. We cannot promise a refund, but we do promise that a person will look at it properly and give you a clear answer.
Please come to us before filing a chargeback
A chargeback typically takes 30 to 90 days to resolve, and once filed it automatically locks the related order on our side, which makes it harder for us to help you.
Contact us directly and we will respond within 24 hours (usually within minutes to hours during working hours). The vast majority of issues — missing credits, duplicate charges, unrecognised statement entries — can be resolved on the spot.
Please also note that we reserve the right to terminate service for accounts associated with fraudulent chargebacks.
4. How to Reach Us
Including the following helps us find your order faster:
- The order reference, or the date and amount of the payment;
- The first 10 characters of your API Key (please do not send the full key);
- A short description of what happened.
5. Processing Time
Where a return to the original payment method is warranted, we will submit it within 3 business days of confirming the case. Funds normally take a further 3 to 10 business days to appear, depending on your issuing bank or payment channel — that part is outside our control.
6. Related Documents
This policy forms part of our Terms of Service and should be read together with our Privacy Policy.